The Great Outdoor Network features numerous companies that not only offer Segway advertising, but now do so as one of their leading services. While Segway street teams are rapidly growing in popularity, potential dangers await advertisers if the wrong vendor is selected. Delineated below is a due diligence checklist of questions for media buyers and agencies to utilize when prudently selecting a Segway vendor.
1. Does your company offer certified Segway training?Training. Training. Training. There is nothing more critical to the success of your Segway advertising campaign than professionally trained brand ambassadors. This is the equivalent of a mobile billboard company hiring drivers with no license. Not only is proper Segway training essential for the staff to leverage the mobility and marketing prowess of Segways, but more importantly, these riders are responsible for significant liability risks. It only takes one accident to ruin a campaign, get sued, and most likely lose a client relationship. Segways are legally classified as pedestrians, which enable them to be operated on sidewalks. This is the undeniable advantage of Segways compared to other mobile media; however, hazards are inherent with operating in this environment. Just imagine your client’s branded Segway crashing into an elderly woman. And then the paramedics are called. If you are still incredulous, watch this
YouTube video.
As the only authorized Segway dealer on the Great Outdoor Network, our entire staff has received certified Segway training administered by Segway Inc, based in Bedford, NH. Ask your potential Segway vendor to confirm they have received certified Segway training from an authorized Segway dealer. Ask the vendor to detail the exact training measures all of their riders must complete. If the vendor’s answers don’t sound confident or thorough, you have cause for concern and should consider alternative options.
2. Verify that your company has liability insurance specifically covering Segways
Should the worst case scenario occur, you do not want to speculate if your vendor’s insurance policy specifically includes Segway coverage. Maintaining the proper commercial liability insurance for Segways is not as easy as visiting your nearest State Farm rep. The most prevalent underwriter for Segway businesses recently ended their coverage, forcing many companies like ours to find a new underwriter (which we have). It should be a surprise to no one that there are rogue companies in the OOH industry that engage in unscrupulous practices and purport false statements. Take precaution to perform the proper due diligence and guarantee that your vendor is properly insured.
3. Confirm the safety and condition of your equipment – both Segways and the custom advertising panels
You may be unaware that there are two generations of Segways – Gen1 and Gen2. The release of the Gen2 units brought advances in both the safety and operation of Segways, specifically the mechanism for turning. Not only are the Gen2 units superior in performance, but they also indicate a relatively young age. Like cars, Segways lose performance and more frequently develop software problems over time. A company employing Gen1 Segway units in their fleet is using outdated equipment that is likely to be less reliable than a company with a fleet of Gen2 Segways. If a software problem arises in the Segway platform (which only the corporate office is capable of servicing), the Segway is now inoperable for at least several weeks. This could occur during the actual campaign. Ask your vendor about the condition of their fleet, and if they have immediate access to reserve Segway units or do they provide on-site backups.
Concerning the advertising panels/signage/skins/billboards (multiple terms are used), Segway Inc does not manufacture an advertising panel nor does it officially endorse any third party product. Each advertising panel is custom fabricated, and the product that your vendor uses is usually indicative of their professionalism and performance. Cheap, flimsy signs exist in the marketplace that will fall or break off Segways in the middle of campaigns. On the other perspective, others companies, like ours, have made significant investments to create a product that is not only aesthetically attractive, but also rigorously tested and assured of safe usage. In fact, we are proud to receive the closest thing to an endorsement by Segway Inc – our advertising panel is on display in the mock retail storefront at their corporate headquarters for all potential Segway dealers to view.
4. Who is your on-site Segway manager?
Once you have sufficiently completed your pre-campaign due diligence, you should still have concerns for the program’s actual execution. The onus for success of these campaigns rests squarely on the on-site manager’s shoulders. Responsibilities of this position include administering Segway training, monitoring the operation of each Segway, addressing any maintenance or service issues, and a whole host of other tasks. Oftentimes during a campaign, the focus shifts to sampling numbers or volume of impressions, and as a result, Segway safety seemingly lessens in importance. At no point should an on-site Segway manager ever forget their highest priority is safety. To reiterate, it only takes one accident. When planning campaigns, verify that the vendor’s on-site manager is an actual employee who is highly proficient with Segways, and not just a brand ambassador paid a higher rate to take pictures and track hours.
If you adopt a circumspect approach and ask these questions, you will select a Segway vendor best positioned for success. When employed properly, Segways are as safe as any form of mobile media. They offer an efficient, targeted, and creative approach to reaching consumers. Successful campaigns, both large and small, have validated this media and enhanced its status in the OOH industry. During this increase in popularity though, it is prudent to remain grounded and place as much focus on the associated risks as well as the creative planning.
Author: Barry S. Marks
Company: Segway Outdoor
Contact: 562.533.2317