Empowering Communications With Wireless Hotspot Technology
The Challenge
Simply put, Van Wagner Communications has outgrown its existing data management system. It's no longer feasible to manage such a high number of clients and prjects in spreadsheet fashion.
Datex Corporation studied the business operations of Van Wagner Communications. First, Datex realized that Van Wagner was doing a lot of their management manually. This proved to be tedious and timely, without a doubt wasting manpower hours daily. Second, Datex decided data integrity was being compromised. Hard work copy orders did not allow for real time updates. Field technicians had to jot notes on each work order by hand. This allowed for incomplete notation and without a doubt inconsistency among feild technicians.
Third, Van Wagner adminsitrators had no way to monitor the status of work orders in progress. Their system lacked real time updates to administrators in the office. Finally, there was no straightforward way to track supplies used on Kiosk maintenance or bill for additional supplies or work. This had adverse affects on inventory management in addition to creating an accounting headache.
Read-more....http://www.datexcorp.com/Marketing_Slicks/English_PDFs/Case_Studies/Van_Wagner_Case_Study.pdf
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